Wah! SMARTDEALS - Request account deletion

Effective date: October 7, 2026

This page explains how users of the Wah! SMARTDEALS app and website (operated by WahSmartDeals LLC) can request deletion of their account and associated personal data. It is provided for store listings (for example, Google Play) and supplements - but does not replace - our Privacy Policy and Terms of Service (see Terms Section 16).

Who can use this process

Customer accounts registered through Wah! SMARTDEALS may request deletion as described below. If you are a vendor or need help with a business account, deletion is handled through a separate closure process (which may include deal deactivation and wallet settlement); contact us at the email at the bottom of this page so we can verify your identity and proceed in line with our agreements and legal obligations.

How to request deletion (in-app)

  1. Sign in to the Wah! SMARTDEALS app or website with the account you want removed.
  2. Go to Profile and choose Delete my account.
  3. Review the on-screen summary and confirm the request.

Deletion workflow and timeline

  1. Request. You submit a deletion request from your Profile. Your account stays active for now.
  2. Admin review. A Wah! administrator reviews the request (the app typically reflects status within about 48 hours). We may approve or decline a request - for example, to resolve an open dispute, comply with law, or prevent abuse. If declined, your account remains active.
  3. Confirm. After approval, you return and confirm. Your account is deactivated immediately, and a 30-day grace period begins.
  4. Grace period & reminders. During the 30 days you can still cancel (see below). We send reminders about 23, 5, and 1 day(s) before final deletion.
  5. Final deletion. At the end of the 30 days, an automated process anonymizes your account. After this point the deletion cannot be undone.

How to cancel or reactivate during the grace period

During the 30-day grace period you can restore your account at any time by tapping Keep my account in the app. Signing in again does not cancel the deletion; you must tap Keep my account. Once the grace period ends and anonymization runs, the account can no longer be recovered.

What happens when deletion completes

Deletion is performed by anonymizing your account - your personal information is removed or replaced, but the underlying record is not hard-deleted, so that required transaction, review, and audit history remains intact.

Removed, cleared or anonymizedKept (some as records, as required by law)
  • Your name (replaced by "Deleted User")
  • Street address (cleared)
  • Phone number and email (replaced by one-way codes)
  • Your sign-in identity (removed) and active sessions (ended)
  • Profile photo (removed) and notifications (deleted)
  • Community memberships (removed)
  • Open, unredeemed coupons (cancelled; affected businesses are notified)
  • Wah Rewards points and promotional credits (forfeited)
  • Support conversations (closed)
  • Reviews (hidden; your name and comment are cleared, and the photo files you attached are deleted)
  • Your phone's push notification token (cleared)
  • Your follows of community requests, and the contact email on any community request you made (removed)
  • Leads and survey answers from deals you claimed
  • Consent records (the wording you agreed to, time, IP address and device string) and your acceptance of the Terms and Privacy Policy
  • Points history, redeemed coupons, wallet and ledger records, and security / audit logs: kept up to 7 years for tax, accounting, and audit
  • Anything we must keep by law, or to prevent fraud or resolve a dispute
  • Any copy a business already downloaded or was sent

Replacing a phone number or email with a one-way code is not the same as erasing it. Some other technical records linked to your account may also be kept for legal and operational reasons. You can email admin@wahsmartdeals.com to ask what is kept about you.

For more detail on retention, see the Privacy Policy (Data retention).

Information already shared with vendors

If you claimed a Sponsor deal, the business received your name, phone number, email, street address, community, survey answers and visit time, and it may have downloaded them or been sent them by Wah! staff. For a Treat the business saw only a shortened name, and for older retail deals it saw the name on your coupon. Each business is an independent party, and deleting your Wah! account does not delete the copy it holds. After deletion the business sees anonymised values in Wah!. To have a business delete information it received, please contact that business directly.

If you cannot access the app

Email admin@wahsmartdeals.com from the email address associated with your account (or describe how we can verify you). Use the subject line Account deletion request and include your registered phone number or email. We will respond with verification and next steps.

Contact

WahSmartDeals LLC
13235 Affirmed Avenue
Frisco, TX 75035
United States
Account deletion and privacy requests: admin@wahsmartdeals.com
General questions: contact@wahsmartdeals.com

Wah! SMARTDEALS · WahSmartDeals LLC · Customer FAQs