Wah! SMARTDEALS - Customer FAQ

Sign up with your phone number (we send a one-time passcode to verify it), or with Google or Apple (you still verify a phone number). Then add a few profile details. Choosing a neighbourhood community is optional. You must be at least 18 to register.

Yes. If you do, Google or Apple supplies your name, email address and profile picture (Apple may give a private relay email address), and you still verify a phone number.

You can view some deal listings as a guest. Claiming coupons, joining communities, leaving reviews, and using Support require an account.

No. Each phone number can be used for only one account and one role - customer or vendor, not both.

You must be at least 18 to register and hold an account. The app does not check your age automatically; this is a rule you agree to when you register. A parent or guardian manages use for younger household members. See our Family and Age Suitability Policy.

Go to Profile → Delete my account. Wah! staff review the request, you confirm, and a 30-day grace period follows. To cancel during the grace period, tap Keep my account in the app; signing in alone does not cancel it. See the Account Deletion Policy.

You can choose one neighbourhood community based on your location at sign-up, but it is optional. Other communities (such as a PTA, school, or group) require an invite code. You can belong to more than one community at the same time.

Changing your neighbourhood is always a request that Wah! staff review. You can have one open request at a time, there is a 30-day wait between requests, and you can only move to a neighbourhood inside your own ZIP code.

No. You can't remove yourself from any community in the app. Only a Wah! administrator can remove you, and you can ask through Support or your community contact.

You can't rejoin on your own after you have been removed. Wah! staff may add you back, so contact Support.

Open the deal and tap to claim it. For a Sponsor deal you verify your phone number, answer a short survey, choose a visit date and time inside the business's open hours (walk-in deals only), complete a quick human check, and then agree and claim. By agreeing you share your name, phone number, email, address and answers with the business so it can contact you about the offer. For a Treat, the business sees only a shortened name. You receive a coupon with a scannable QR code and a short backup code for manual entry.

Each coupon has its own redemption window, shown when you claim it, which can be shorter than the deal itself. A walk-in Sponsor coupon lasts 3, 7, 14 or 30 days, set per deal. A by-appointment Sponsor coupon lasts 30 days from the claim, and the business can extend it once, to at most 60 days from the claim. A Treat coupon lasts until the event ends. When the window ends the coupon expires automatically. An expired Sponsor coupon never reopens the spot to another member, and an expired Treat coupon can be taken again.

Show the coupon's QR code to the business, who scans it (or types the backup code). Sponsor and Treat deals are free, so you pay nothing. For older retail deals you pay the vendor directly, usually in cash, at the time of redemption.

For retail deals, one coupon per customer per deal. For Sponsor deals, you can't hold a live coupon on two live deals of the same business unless that business allows multiple locations.

Retail coupons can't be cancelled. You can cancel a Sponsor or Treat coupon in the app, up to 2 times per deal. A coupon cancelled once can be taken again; after the second cancel it can't. Cancelling never earns a strike, and a cancelled Sponsor coupon does not reopen the deal's spot for others.

Strikes apply to walk-in Sponsor coupons only. A coupon that expires unredeemed earns a strike. Strike 1 is a warning. Strike 2 removes up to 100 points. Strike 3 makes your Sponsor account read-only: you can't claim new Sponsor coupons, but you keep your existing coupons and points and can still browse. By-appointment coupons, Treat coupons and cancellations earn no strike. Strike notices can't be muted, and there is no self-service way to clear strikes, so contact Support.

If a Sponsor deal is full or has no paid leads left, you can join an ordered waitlist. When the business buys more leads, waiting members are told in the order they joined, and the business has 48 hours to act before the offer closes. A waitlist entry reserves nothing and doesn't guarantee a coupon. For a deal that isn't live yet you can ask to be reminded when it goes live.

Wah! is a marketplace, not the seller. Honoring a deal is the vendor's responsibility, so raise it with the vendor first. We can help with support escalation but don't guarantee outcomes.

No. Sponsor and Treat deals are free to you, so there is nothing to pay Wah! or the business to claim or use a coupon. Wah! never holds your payment and does not collect card numbers from members. For older retail deals you paid the vendor directly, usually in cash.

The vendor, for any retail purchase. Refunds and service disputes are between you and the vendor under the deal terms. Sponsor and Treat coupons are free, so there is no payment to refund.

No. Vendors are independent businesses solely responsible for their goods, services, pricing, and fulfilment.

After your coupon is scanned you have 30 days to leave a review. For a Sponsor deal this does not depend on the deal still being live or paused. Any rating from 1 to 5 stars qualifies, and you can attach one photo; the photo is stored and shown only if you tick the photo consent.

You can't delete a review. A 4 or 5 star review can't be edited. For a 1 to 3 star review you can edit the wording until the deal's expiry and raise the star rating once (it can't be lowered). Retail reviews can't be edited. Reviews on a published deal are public: anyone, signed in or not, can see your name as "First L.", your profile picture, rating, comment, photos and the business's reply. If you delete your account, your reviews are hidden and your name, comment and photos are cleared.

Wah Rewards is a loyalty program, not cashback or currency. You earn 100 points for an eligible in-app review of a retail or Sponsor offer you redeemed; a Treat earns no points. Points have no cash value, can't be exchanged for or withdrawn as cash, and do not expire. Once your balance reaches the threshold shown in-app (currently 500 points), you can request a US$10 gift card. Wah! staff approve or deny each request, points are spent only when it is approved, and the code is sent by email. Gift card requests may be closed at times. Points are lost if you delete your account.

Points are redeemed for a gift card once you reach the threshold shown in-app, if gift card requests are open and staff approve your request. Credits are separate and cannot be spent yet; spending will be enabled in a later phase, and any minimums or limits will be shown in-app.

No. After you leave an in-app review, we may invite you to also share your experience on the vendor's Google page. That is entirely optional and never compensated. Wah Rewards points are earned only for the in-app review, whether or not you post on Google. If you tap Continue, the review text is copied to your clipboard and Wah! records that you went, which the business can see.

Only if you tap AI Assist. Then your rating, the deal name, the business name and any text you typed are sent to Anthropic (Claude) to draft wording. Your name is not sent.

Virtual promotional credits. They have no cash value, can't be withdrawn, and are not a bank deposit or stored value.

Not currently. We may introduce an expiration period in the future, with notice and as the law allows.

It depends on the deal type. For a Sponsor deal, the business receives your full name, phone number, email, street address, community, survey answers and visit time, and can download them. For a Treat, the business sees only a shortened name such as "First L." For older retail deals, the vendor sees the name on your coupon at redemption plus aggregate totals, not your contact details. See Privacy Policy Section 3.

Email admin@wahsmartdeals.com. You can also edit your profile in the app. There is no self-service data export tool, so access, correction, deletion and portability requests are handled by hand. See the Privacy Policy.

Reply STOP to the business's message or use its unsubscribe link. You can also email admin@wahsmartdeals.com, and Wah! will pass your request to the business by hand. Wah! cannot itself stop a business's messages.

You can turn off push and email notifications in the app, in total or by category, and set quiet hours. Some emails (a new deal in your community, a watchlist deal, "remind me when it's live") are on by default and can be muted. Strike notices and coupon-expiring notices can't be muted. Apart from login codes, the only text Wah! sends you is a notice if staff suspend your account.

Use in-app Support (Profile → Support) or email contact@wahsmartdeals.com. For legal, privacy, or account-deletion requests, email admin@wahsmartdeals.com.

For a deal, coupon, refund, or service problem, contact the vendor. For app, account, or technical problems, contact Wah! support.

No. Chat in the app is with Wah! support only.