Wah! SmartDeals — Customer Terms of Use

Effective date: June 12, 2026

These Terms of Use ("Terms") govern your access to and use of the Wah! SmartDeals platform and related websites, mobile applications, and services (collectively, the "Platform") provided by WahSmartDeals LLC ("Wah!", "we", "us", "our"). The Customer Privacy Policy, Cookie Policy, and Disclaimer are incorporated by reference. The Account Deletion Policy and Family and Age Suitability Policy are also incorporated by reference to the extent applicable to your use of the Platform.

You accept these Terms by affirmatively indicating your agreement — for example, by checking an "I agree" box or tapping to accept — when you create an account or complete onboarding, and by continuing to use the Platform (subject to Section 25 for material changes). PLEASE READ SECTION 20 (ARBITRATION AGREEMENT AND CLASS ACTION WAIVER) CAREFULLY. IT REQUIRES MOST DISPUTES TO BE RESOLVED THROUGH INDIVIDUAL ARBITRATION, WAIVES CLASS ACTIONS, AND LIMITS HOW YOU MAY SEEK RELIEF, UNLESS YOU OPT OUT AS DESCRIBED THERE.

1. Platform role and no agency

Wah! provides a technology marketplace connecting customers and independent vendors. Wah! is not the seller, service provider, employer, agent, insurer, or guarantor of any vendor. Vendors are solely responsible for service quality, legality, pricing, taxes, licensing, insurance, and fulfilment.

Any "verified," "trusted," "preferred," or similar designation applied to a vendor reflects only a limited, point-in-time administrative review of vendor-submitted information (such as identity or registration documents). It is not a background check, inspection, audit, certification, or endorsement, and it is not a representation, guarantee, or warranty of any vendor's safety, quality, food handling, licensing currency, insurance, or compliance with law. You may not rely on any such designation as assurance of any outcome. Verification status may be inaccurate, change, or be removed at any time.

Deal availability is community-scoped and subject to administrative approval, inventory or coupon capacity limits, and vendor wallet or platform status. Wah! does not guarantee that any deal will remain available, unchanged, or redeemable for any particular duration.

2. Eligibility, registration, and account security

(a) Eligibility and age. You must be at least eighteen (18) years old, or the age of majority in your jurisdiction if higher, to register and use the Platform as a customer. The Platform is not directed to minors, and we do not knowingly permit anyone under 18 to create an account. We do not knowingly collect personal information from children under 13, consistent with applicable law (including the U.S. Children's Online Privacy Protection Act). A parent or legal guardian who is at least 18 may allow members of their household to benefit from the Platform through the guardian's account, in which case the guardian accepts these Terms and is responsible for all activity under that account. See our Family and Age Suitability Policy.

(b) Accurate information. You represent that all registration and profile information you provide is accurate, current, and complete, and you agree to update it as necessary.

(c) One phone, one role. Each mobile telephone number may be associated with only one Wah! account and only one account role — customer or vendor. You may not register or maintain both a customer account and a vendor account using the same phone number.

(d) Account security. You are responsible for maintaining control of the device and phone number associated with your account and for all activity conducted through your account, except to the extent caused solely by Wah!'s gross negligence or willful misconduct. You must notify Wah! promptly of any suspected unauthorized access. You may not share your account credentials or allow unauthorized third-party access, except for supervised household use by minors as described in the Family and Age Suitability Policy.

(e) Authentication. Access to the Platform is secured through one-time passcodes and session tokens. Optional biometric login on supported devices unlocks a locally stored session credential on your device and does not constitute a separate authentication factor maintained by Wah! on its servers.

3. Communities, eligibility, and deal visibility

(a) Community membership. Access to many deals depends on membership in one or more communities created and administered by Wah!. At registration you must select a neighbourhood community. You may additionally join non-neighbourhood communities by entering a valid invite code when permitted by the Platform, and you may belong to multiple communities at the same time.

(b) Visibility. You will generally see deals targeted to communities of which you are a member. Wah! may apply additional eligibility, capacity, anti-abuse, or policy gates.

(c) Leaving and removal. You may not remove yourself from a community through the Platform except as Wah! may expressly permit in writing or through a published policy. Only Wah! administrators may remove you from a community, including at the request of a community contact. If you leave or are removed from a community, you may be permanently prohibited from rejoining that community. Changing your neighbourhood may be subject to a cooldown period and other limits disclosed in-app.

(d) Changes. Wah! may modify community structure, membership rules, invite codes, visibility, or targeting at any time to protect users, vendors, or platform integrity, subject to applicable law.

4. Deals, coupons, and redemption

(a) General. Deal types, coupon states, expiry rules, scheduling, cancellation, no-show handling, and redemption procedures are governed by these Terms, in-app disclosures, and the rules displayed at the time you claim or redeem an offer. Coupons are identified by a scannable code and may include an alphanumeric backup code for manual entry.

(b) Transferability. Unless expressly stated for a particular deal type (such as certain event or entertainment tickets), coupons are personal to the account holder that generated them and may not be sold, transferred, or assigned. Where a deal so provides, you may obtain a limited number of coupons per deal as disclosed in-app.

(c) Cancellation by customer. Where the Platform permits customer-initiated cancellation, such cancellation may be subject to per-deal limits disclosed in-app. After reaching the applicable cancellation limit for a particular deal, you may be permanently restricted from generating additional coupons for that deal.

(d) Expiry and modification. Expired, cancelled, redeemed, or otherwise terminated coupons cannot be reused. Wah! is not responsible for a vendor's refusal or inability to honor a coupon, nor for deals that are modified, paused, withdrawn, sold out, or expired before redemption.

(e) Platform correction. Wah! may cancel, correct, or revoke erroneous, mispriced, fraudulent, or policy-violating offers or coupons without liability, except as required by law.

(f) Cascade events. If a deal or vendor is deactivated, or your account is suspended or removed, unredeemed coupons may be cancelled in accordance with published policies. Wah! is not liable for resulting inconvenience except as required by law.

5. Payments and merchant responsibility

Payment flows vary by deal type. Some transactions are directly between customer and vendor (including cash), while others use third-party processors to facilitate payment to the vendor. Wah! is not the merchant of record for vendor sales unless explicitly stated in writing for a specific transaction.

Because vendors sell directly to you, Wah! does not hold, escrow, collect, or process customer payments for vendor sales, and Wah! is not a party to the payment transaction between you and the vendor. Any payment, pricing, receipt, tax, refund, or chargeback matter relating to a vendor sale is between you and the vendor.

Deal-type payment flows. Payment method and timing depend on deal type and in-app disclosures. As of the Effective Date, retail deals generally require payment in cash or other direct payment to the vendor at the time of redemption, and Wah! does not process customer card payments for such retail redemptions. For other deal types, when enabled, payment may be processed by a third-party payment processor (including Stripe) directly to the vendor, subject to the processor's terms. Tax, if displayed, is determined and collected by the vendor unless otherwise stated.

6. Refunds, chargebacks, and disputes

Unless required by law or expressly promised by Wah! in writing, refunds and service disputes are between customer and vendor under the deal terms. Wah! does not guarantee mediation outcomes and is not a party to payment disputes, chargebacks, or refunds between you and a vendor. Wah! may provide coupon records, redemption logs, or support communications to assist resolution but has no obligation to issue refunds or credits, except for Wah!-administered promotional balances expressly governed by these Terms or as required by law. Disputes regarding vendor goods, services, quality, or off-platform arrangements are solely between you and the vendor.

7. Food safety, assumption of risk, and vendor responsibility

Vendors are independent businesses solely responsible for the preparation, handling, storage, quality, safety, packaging, labeling, ingredients, allergen disclosure, and legal compliance of the goods and services they offer, including all food and beverage items. Wah! does not prepare, inspect, test, or control any vendor goods or services and does not verify vendors' compliance with health, safety, food-handling, licensing, or other laws.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU UNDERSTAND AND AGREE THAT YOU ASSUME ALL RISKS ASSOCIATED WITH PURCHASING, RECEIVING, CONSUMING, OR USING A VENDOR'S GOODS AND SERVICES, INCLUDING RISKS OF FOOD ALLERGENS, FOODBORNE ILLNESS, CROSS-CONTAMINATION, PERSONAL INJURY, PROPERTY DAMAGE, AND UNSATISFACTORY QUALITY. Any allergy, dietary, medical, or safety concern must be raised directly with the vendor before purchase. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU RELEASE WAH! AND ITS OFFICERS, AFFILIATES, AND SERVICE PROVIDERS FROM ANY AND ALL CLAIMS, DEMANDS, AND DAMAGES ARISING OUT OF OR RELATING TO A VENDOR'S GOODS OR SERVICES, INCLUDING CLAIMS FOR PERSONAL INJURY, ILLNESS, OR WRONGFUL CONDUCT BY A VENDOR. Nothing in this Section limits any non-waivable rights or remedies under applicable law, including where a release of personal injury claims is prohibited.

8. Reviews, reputation, and rewards

(a) Eligibility. Reviews and cashback or rewards may be offered only after eligible redemption or other criteria stated in-app. You may submit only one review per eligible coupon unless otherwise permitted.

(b) Incentivized reviews. Where rewards are offered for reviews, you must comply with applicable disclosure requirements, including any in-app FTC or similar disclosure presented before submission. You agree not to submit false, misleading, duplicate, or manipulated reviews.

(c) Review-validation programs. Where enabled, rewards may be delayed pending verification steps, including submission of a screenshot or other evidence of an external review, which may be processed manually or through automated tools. Failure to complete verification within the stated period may affect reward timing or vendor fee treatment as disclosed in-app.

(d) Promotional photos. If you attach photographs to a review, you must provide any consent required in-app for Wah! to use such photographs for promotional purposes. Without such consent, you may not attach photographs.

(e) License. You retain ownership of your content but grant Wah! a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, reproduce, modify (for formatting), display, distribute, and otherwise use your reviews and permitted media in connection with operating, improving, and promoting the Platform. You represent and warrant that your content is truthful, lawful, non-defamatory, and does not infringe third-party rights. Wah! does not endorse user content and may rely on applicable safe harbors, including Section 230 of the Communications Decency Act.

(f) Moderation and reversal. Wah! may remove, hide, or flag content that violates policy or law, and may withhold, reverse, or cancel rewards in cases of fraud, abuse, manipulation, duplicate activity, or policy violation, subject to applicable law.

9. Wallet and balances

Wallet balances, credits, cashback, points, and similar values are promotional or operational units as defined in-app. They have no cash value, are not legal tender, a bank deposit, stored value, or money transmission, cannot be withdrawn, and are not redeemable for cash except where required by law. As disclosed in-app, credits may be subject to minimum balances, per-transaction limits, eligible deal-type restrictions, and the availability of checkout redemption features, which may not be enabled. Wah! may correct erroneous credits/debits, adjust balances to prevent abuse or technical error, forfeit unused balances upon account closure or deletion as described in the Account Deletion Policy, and modify, suspend, or discontinue any balance program prospectively, subject to applicable law. Promotional credits do not currently expire; Wah! may introduce or change an expiration period prospectively, subject to applicable law and in-app disclosure.

10. Communications consent (SMS/text, calls, push, and email)

By providing your phone number or email address, you consent to receive account, security, transactional, and service messages from or on behalf of Wah! by SMS/text, push notification, and email. Authentication and security messages, including one-time passcodes sent via SMS through our verification provider, are transactional and not marketing messages; you may not be able to opt out of them while you maintain an account. Push notifications rely on a device token collected as described in the Privacy Policy. We do not verify every email address, and you are responsible for the accuracy of the contact details you provide.

Separately, you may opt in to receive promotional or marketing messages. Where required by law, marketing messages sent by text or by autodialed or prerecorded call are sent only with your prior express written consent, and such consent is not a condition of using the Platform or of any purchase. You may revoke marketing consent at any time by replying STOP to a text message, by adjusting in-app notification settings, or by contacting us at contact@wahsmartdeals.com; reply HELP for help. Message and data rates may apply.

11. Communications and conduct

The Platform includes platform support messaging between you and Wah! administrators. Certain deal types, when enabled, may include coupon-scoped messaging between you and vendors. You agree not to use any communication channel or feature to: harass, abuse, or harm others; impersonate any person; submit false or incentivized reviews or otherwise commit coupon, review, or rewards fraud; create multiple or fake accounts or circumvent cancellation, eligibility, or fee rules; arrange off-platform transactions in violation of deal rules; transmit sensitive payment credentials; scrape or reverse-engineer the Platform; bypass safety controls; or use the Platform for any unlawful purpose. Wah! may moderate or remove content and communications that violate policy or law, and support and certain other communications may be retained as described in the Privacy Policy.

12. Guest access and public browsing

Portions of the Platform, including certain deal listings, may be viewable without an account. Claiming coupons, accessing wallet or community features, submitting reviews, or using support messaging requires registration and acceptance of these Terms.

13. Vendor access to customer information

To fulfil a deal, vendors may receive limited customer information as necessary for redemption, scheduling, or service delivery. To validate and record a coupon redemption, the vendor may see the name associated with the coupon. Beyond that, the categories of information shared depend on the deal type: for retail and entertainment deals the vendor otherwise receives only aggregate redemption and revenue data and does not receive your contact details; for relationship-based deals (home-improvement, recurring and non-recurring) and consultation or referral deals, the vendor also receives your contact details, service address, and any project details you provide, as described in the Privacy Policy. Vendors are independent recipients of the information they receive for fulfilment and are responsible for their own use of it, subject to their agreements with Wah! and applicable law.

14. Third-party services

The Platform integrates third-party services (including hosting, authentication, payment, messaging, mapping, email, push notification, automated-verification, and app-store services). Wah! is not responsible for third-party downtime, errors, policy changes, or data practices governed by third-party terms. The third-party providers we use are described in the Privacy Policy, and your use of those services is subject to their respective terms and privacy policies.

15. Suspension, restriction, and termination

Wah! may suspend, restrict, pause, or terminate your account or access at any time for fraud risk, policy breach, abuse of coupons or rewards, harmful conduct, legal compliance, security incidents, payment abuse, or operational reasons, with or without prior notice where permitted by law. Upon suspension or removal, you may lose access to coupons, communities, wallet balances, and other features as described in-app and in the Account Deletion Policy. We may preserve, retain, and anonymize evidence and records as required by law and as described in the Privacy Policy.

16. Account deletion

You may request deletion of your account through the in-app process described in the Account Deletion Policy. Deletion may require administrative review, customer confirmation, a grace period, cancellation of open coupons, and forfeiture of promotional balances, and the anonymization of personal information, while certain transaction and audit records may be retained as permitted by law.

17. Intellectual property

Wah! and related names, logos, software, workflows, and content are protected intellectual property. You receive a limited, revocable, non-exclusive license to use the Platform for personal lawful use only.

18. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." WAH! DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND UNINTERRUPTED AVAILABILITY. WAH! DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY, LEGALITY, OR ABILITY OF ANY VENDOR OR THE GOODS OR SERVICES THEY PROVIDE, AND THE ENTIRE RISK ARISING OUT OF YOUR DEALINGS WITH ANY VENDOR REMAINS SOLELY WITH YOU.

19. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WAH! SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR PERSONAL INJURY, EMOTIONAL DISTRESS, OR LOSS OF DATA, PROFITS, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE PLATFORM, THESE TERMS, OR ANY VENDOR'S GOODS OR SERVICES. WAH!'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS SHALL NOT EXCEED THE GREATER OF: (A) AMOUNTS (IF ANY) PAID BY YOU TO WAH! IN THE THREE (3) MONTHS PRECEDING THE EVENT; OR (B) US$100. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU. Nothing in this Section limits any non-waivable rights or remedies under applicable law.

20. Arbitration agreement and class action waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND WAH! TO RESOLVE MOST DISPUTES THROUGH INDIVIDUAL ARBITRATION AND LIMITS THE WAYS YOU CAN SEEK RELIEF.

(a) Informal resolution first. Before starting arbitration, you and Wah! agree to try to resolve the dispute informally. You must send a written Notice of Dispute to admin@wahsmartdeals.com describing the claim and the relief sought. You and Wah! will attempt in good faith to resolve the dispute for sixty (60) days after the notice. This step is a precondition to starting arbitration.

(b) Agreement to arbitrate. If the dispute is not resolved, you and Wah! agree that any dispute, claim, or controversy arising out of or relating to the Platform or these Terms will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as modified by this Section. The Federal Arbitration Act governs the interpretation and enforcement of this Section. As exceptions, either party may bring an individual claim in small claims court, and either party may seek injunctive or other relief in court for actual or threatened infringement or misuse of intellectual property.

(c) Hearing and fees. Unless you and Wah! agree otherwise, any arbitration hearing will be conducted by videoconference or telephone, or, if an in-person hearing is required, in the county of your residence or in Texas. Arbitration fees are governed by the AAA Consumer Arbitration Rules and applicable law.

(d) Delegation. The arbitrator has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this arbitration agreement, including whether a claim is arbitrable, except that a court decides the enforceability of the class action waiver in paragraph (e).

(e) Class action waiver. ALL CLAIMS MUST BE BROUGHT ON AN INDIVIDUAL BASIS ONLY. NO CLASS, COLLECTIVE, MASS, CONSOLIDATED, OR REPRESENTATIVE ACTIONS OR ARBITRATIONS ARE PERMITTED, AND THE ARBITRATOR MAY NOT PRESIDE OVER ANY FORM OF CONSOLIDATED OR REPRESENTATIVE PROCEEDING. If this class action waiver is found unenforceable as to a particular claim or remedy, that claim or remedy (and only that claim or remedy) will be severed and proceed in court, while all remaining claims continue in arbitration.

(f) Mass-filing / batch arbitration. If twenty-five (25) or more similar demands for arbitration are filed by or with the coordination of the same or coordinated counsel, the demands will be administered in staged batches of up to fifty (50) at a time, with a small number of bellwether cases resolved first and arbitration fees assessed on a per-batch rather than per-case basis. The parties will cooperate with the administrator and any process-arbitrator or special master appointed to oversee batching. This provision is intended to ensure the efficient and fair resolution of mass filings.

(g) Opt-out. You may opt out of this arbitration agreement within thirty (30) days after you first accept these Terms by sending written notice to admin@wahsmartdeals.com, and if you wish by certified mail to the address in Section 26, including your full name, the phone number or email associated with your account, and a clear statement that you intend to opt out of arbitration. Opting out will not affect any other part of these Terms. If you do not opt out within 30 days, you agree to be bound by this Section.

(h) Survival. This Section survives termination of your account and of these Terms.

21. Governing law and venue

WahSmartDeals LLC is a limited liability company organized under the laws of the State of Texas. These Terms are governed by Texas law, without regard to conflict-of-law rules, except where mandatory consumer laws require application of your local law. For any dispute not subject to arbitration, venue is exclusively in state or federal courts in Texas, and you consent to personal jurisdiction there. Notwithstanding the foregoing, if you are a consumer residing in a jurisdiction that mandates local consumer-protection or non-waivable remedies, those mandatory provisions apply to the extent required.

22. Indemnity

You agree to defend, indemnify, and hold harmless Wah! and its officers, affiliates, and service providers from claims, losses, and expenses arising from your misuse of the Platform, breach of these Terms, violations of law, content you submit, or disputes with vendors or other users.

23. Force majeure

Wah! is not liable for delay or failure to perform caused by events beyond its reasonable control, including outages, telecom/internet failures, payment processor interruptions, acts of government, natural disasters, labor disruptions, cyberattacks, or force majeure events.

24. Electronic records and signatures

You consent to receive agreements, policies, disclosures, and notices electronically, and you agree that your electronic acceptance constitutes your signature and is enforceable to the extent permitted by applicable law, including the U.S. ESIGN Act and the Uniform Electronic Transactions Act.

25. Changes, assignment, and severability

We may revise these Terms by posting an updated version with a new effective date. For non-material changes, continued use of the Platform after the effective date constitutes acceptance to the extent permitted by law. For material changes — including changes to Section 20 (Arbitration Agreement and Class Action Waiver) — we will provide reasonable advance notice (such as by in-app prompt, email, or notification) and, where appropriate, request your renewed affirmative acceptance before those changes apply to you. If you do not agree to a material change after notice, your remedy is to stop using the Platform and request account deletion in accordance with the Account Deletion Policy. Wah! may assign these Terms in connection with a merger, acquisition, restructuring, or asset sale. If any provision is unenforceable, the remaining provisions remain in full force.

26. Contact and legal notices

WahSmartDeals LLC
13235 Affirmed Avenue
Frisco, TX 75035
United States
Legal, arbitration, and opt-out notices: admin@wahsmartdeals.com
General support: contact@wahsmartdeals.com