Wah! SMARTDEALS Community and Review Guidelines

Effective date: October 7, 2026

These guidelines explain what we expect when you write a review or take part in the Wah! community, and what Wah! staff and businesses can do about reviews. They should be read with the Customer Terms, the Customer Privacy Policy and Points and Rewards. The Cookie Policy explains what the app stores on your device.

1. Reviews are public

A review on a published deal can be read by anyone, signed in or not. It shows your name as "First L.", your profile picture, your star rating, your comment, your photo (only if you ticked the photo consent), and any reply from the business. Write only what you are happy for anyone to read. If you write a 5-star Sponsor review with text and tick "share with my community", your name and quote are also sent to members of your community.

2. Be honest

• Review only a deal you actually took, from your own experience. You can write a review for 30 days after your coupon was scanned.
• Say what happened. Do not exaggerate, and do not post a review to harm or help a business for a reason that has nothing to do with your visit.
• Do not write fake reviews, and do not write a review for someone else. Do not offer or accept payment, gifts or other rewards for a review, other than the points described in Points and Rewards. The in-app review is the only way to earn those points; posting on another site earns nothing.
• Businesses must not write, or ask others to write, reviews of themselves or of competitors.

3. Keep it respectful and private

• No hate speech, harassment, threats, or abuse aimed at a person or a group.
• No personal details about other people, such as phone numbers, addresses, emails, or photos that identify someone, unless they have agreed. Do not include your own private details in a public review either.
• No advertising, spam, or links to other sites.
• No unlawful content, and nothing that breaks someone else's rights. See the Copyright and DMCA Notice.

The support chat has a simple bad-word filter. It is not a full check, so you are responsible for what you write.

4. Photos

You can add one photo to a review. The photo is stored and shown only if you tick the photo consent. Only upload a photo you took or have the right to use, and do not include other people in it without their agreement. Photos are stored so that they can be opened through a public link; see the Customer Privacy Policy.

5. Editing a review

• 4 and 5 star reviews cannot be edited.
• A 1 to 3 star review: you can edit the wording until the deal's expiry, and you can raise the star rating once, never lower it.
• Reviews of past Retail deals cannot be edited.
• Members cannot delete a review. If you delete your account, your reviews are hidden and your name, comment and photos are cleared.

6. What a business can do

• A business can reply to a review in public, up to 1,000 characters. Replies must follow these guidelines too.
• A business can flag a review, choosing one of the reasons offered. A flagged review stays visible until Wah! staff decide what to do. A business cannot take a review down itself.
• A business must not offer you anything in return for changing or removing a review.

7. What Wah! staff can do

• Review a flagged review and decide to keep it, remove it, or edit it.
• Hide a review that breaks these guidelines or the Terms, with or without a flag.
• Remove points earned from a review that is found to be fake or abusive, and take action on the account (see the Customer Terms).
• If Wah! deactivates a business, all of its reviews are hidden; they are restored if the business is reactivated.

Wah! staff review reviews by hand. Wah! does not use AI to moderate reviews or to detect fraud.

8. How to report a review

If you think a review breaks these guidelines, email contact@wahsmartdeals.com with the business name, the deal, and what is wrong. For legal complaints, or a copyright concern, email admin@wahsmartdeals.com.

9. Changes

We may update these guidelines by posting a revised version with an updated effective date.

10. Contact

WahSmartDeals LLC
13235 Affirmed Avenue, Frisco, TX 75035, United States
Legal and privacy: admin@wahsmartdeals.com · General support: contact@wahsmartdeals.com